Axle Foundation

Axle Connect — Terms of Service

Effective 2026-09-10. These terms cover the Axle connector for AI assistants (“the connector”), operated by Axle Foundation LLC. Your use of Axle itself is covered by your company’s agreement with Axle.

Who can use it

You need an active Axle identity — either a partner community login, or a personal Work PIN with a seat on a workforce. The connector is for the person the identity belongs to. Do not connect it with someone else’s login, PIN or phone, and do not share a connection: it acts as whoever it was connected as, and everything it does is recorded under that name.

What it does, and what it will not do

• It answers about work available to your Axle identity — tickets, jobs, hours, jobsites, safety records and requests — according to the tool and your authorized relationships. A workforce or record supplied as a filter does not itself grant access.
• Where business actions are available, the action tool requests confirmation before submitting the work change. Connection and usage bookkeeping is maintained automatically, as described in the privacy policy.
• It never returns rates, costs, pay or amounts.
• Its tools retrieve work from Axle’s systems rather than searching the public internet. The answers are sent to the assistant provider you connected — for example, Anthropic for Claude or OpenAI for ChatGPT — under that provider’s terms and privacy policy.

Your assistant is your own

You connect Axle to an assistant account you already have. That account is yours, billed by whoever provides it, and governed by their terms — Axle does not supply it and cannot see your conversations. What you type into an assistant, and what it shows you, is between you and that provider.

Accuracy, and what you still have to do

Answers come from Axle records at the moment you ask. Records can be out of date, and an assistant can misread an answer or make one up. Check anything that matters before you act on it — particularly safety certifications, dangerous-goods information and anything a decision on site depends on. The connector is a faster way to reach your records; it is not a substitute for your own judgement, your company’s procedures, or the law.

Ending a connection

• You can disconnect at any time in your assistant’s settings.
• Your company can switch your connection off in Axle. Reconnecting does not undo that.
• We may suspend a connection that is being misused, that puts other members’ data at risk, or where the underlying Axle access has ended. Where we can, we will say why.

Ending a connection stops the connector. It does not delete work you did through it — a ticket you dispatched or hours you logged stay in Axle, as they would if you had entered them in the app.

What we do not promise

The connector is provided as it is. We do not promise it will always be available, that every answer will be complete, or that it will suit a particular purpose. It depends on Axle, on your assistant provider, and on a network — any of which can be down. To the extent the law allows, Axle Foundation LLC is not liable for loss arising from your use of the connector, and nothing here limits liability that cannot lawfully be limited.

Changes

We may update these terms. The effective date above changes when we do, and material changes will be noted here. Continuing to use the connector after a change means you accept it.

Contact

Questions about these terms: support@axlefoundation.com.