Axle Foundation

Axle Connect Support

Axle Connect lets an Axle member use their own AI assistant to work with their own Axle records. This page is for anything that goes wrong with it.

Before you write in

The assistant says it has no Axle tools. Open a new chat. A chat started before you connected keeps the empty list it was given. On a phone, check the connector is switched on for that conversation.
It asks you to sign in again. Connections expire. Reconnect in your assistant’s connector settings and sign in at Axle as usual. Your saved work in Axle remains available under your usual permissions.
Something you expected is missing. Ask “who am I connected as?”. Check that the expected work is available to your sign-in and that your Axle permissions are current. Contact support if it is still missing.
It refused to do something. Read the refusal: it says whether you are not permitted, whether Axle could not be reached, or whether the action is not switched on yet. Those are three different things.

Contact us

Product and connection problems: support@axlefoundation.com. Privacy and data questions: privacy@axlefoundation.com. Partner members can also reach their onboarding manager through the usual Axle channels.

Security issues. If you believe you can see work that is not yours, or that a tool did something you did not confirm, write to support@axlefoundation.com with what you asked and what came back. Reports of that kind are acknowledged promptly and taken seriously; please do not post details publicly first.

What to expect

Available records depend on your Axle identity, authorized relationships and the tool you use. An authorized assignment may involve another company’s workforce.
Structured financial fields, including rates, costs and pay, are excluded. Member-authored notes and messages may contain financial information.
Confirmation prompts on action tools apply to work changes. Connection and usage bookkeeping runs automatically.

Status

The service reports its own health at https://connect.axlefoundation.com/healthz. That page can show whether the service is reachable. A response does not confirm your member connection, authentication, or access to every tool. If your assistant still has a problem, share the connection error with support.